退款政策
Returns and refunds
We accept returns for eligible, unworn and unaltered standard-size items when you contact us within 14 days of delivery.
How to request a return
- Email hello@hillerme.shop within 14 days of delivery with your order number and the reason for the return.
- Wait for return instructions and approval before sending anything back.
- Send the approved return within 7 days of receiving our instructions, using a trackable service.
Items must be unworn, unwashed, unaltered and returned with original tags and packaging. Items that have been worn, washed, altered, damaged, personalized, made to order or marked final sale are not eligible for return.
Return shipping is paid by the customer unless the item is damaged or incorrect. Original shipping charges are non-refundable. We inspect approved returns within 3–5 business days of arrival. Approved refunds are sent to the original payment method; your bank or payment provider may need additional time to post the funds.
If an item arrives damaged or incorrect, contact us at hello@hillerme.shop within 48 hours with photos so we can help.